Terms & Conditions of Sale

All prices shown on our website include VAT (where applicable) and delivery charges. For non-EU customers, VAT will be deducted from your order during checkout.

We are happy to accept most credit and debit cards as well as PayPal.

Please note that customers outside the European Community are responsible for payment of any import duties or taxes.

For Bespoke and Custom Commission Orders including, but not limited to, jewellery made to your own specifications, engraved pieces, customer requested changes to standard items and non-standard ring sizes, a 50% non-refundable deposit is required prior to starting work with the balance payable immediately prior to shipment.

SHIPPING INFORMATION
Standard items are shipped within 7 business days from receipt of your order.
Bespoke and Custom Commission Order shipment schedules will be agreed in advance with the buyer on an individual basis.

All shipments are fully insured.

UK & NORTHERN IRELAND DELIVERIES
Orders under £350 will be shipped by Royal Mail Special Delivery. This service provides tracking and will require a signature on delivery. Royal Mail will aim to deliver your package to you on the next working day after dispatch.
Orders £350 and over will be shipped by DHL Domestic Express courier service. This service provides tracking and will require a signature on delivery. DHL will aim to deliver your package to you on the next working day after dispatch.

EU & REST OF WORLD DELIVERIES
Orders under £350 will be shipped by Royal Mail International Tracked and Signed Service. This service provides tracking and will require a signature on delivery. Please allow up to 7 – 14 working days for your shipment to reach you, depending on your location.
Orders £350 and over will be shipped by DHL International Express courier service. This service provides tracking and will require a signature on delivery. DHL will aim to deliver your package to you in two to five working days after dispatch, depending on your location.

Please note that international shipping fees do not include possible custom charges for your country and you will be solely responsible for payment of these charges.

We are required by law to fully disclose the contents and value of the items in your package for Customs purposes. Your local customs office will be able to provide you with further information on possible import duties and other charges. Whilst all documentation will be complete and accurate on shipment, we cannot be held liable for any delay in Customs clearance, howsoever caused.

Cross-border deliveries may be subject to opening and inspection by duly authorised customs officials.

If you choose to purchase our jewellery from outside the United Kingdom, you are responsible for complying with local laws, if and to the extent that they are applicable.

30 DAY MONEY BACK GUARANTEE
Quite simply, we want you to be delighted with your jewellery from us.

Whilst we try to photograph and describe each item clearly in our listings, we understand that buying from the internet is different to buying jewellery from a store.

Therefore, if you are dissatisfied with your purchase for any reason, you may return the jewellery to us within 30 days of receipt to obtain a full refund of the purchase price paid. Please follow the return instructions below.

Certain items and charges are non-refundable under our 30 Day Money Back Guarantee. These are:

• Bespoke and Custom Commission Orders including, but not limited to, jewellery made to your own specifications, engraved pieces, customer requested changes to standard items and non-standard ring sizes
• All import duties and handling charges relating to the shipment

Our 30 Day Money Back Guarantee is in addition to your statutory rights which remain unaffected by this guarantee.

RETURNS, EXCHANGES & REFUNDS
Please contact us within 30 days of receiving your order to request either a refund or exchange.

We will send you full instructions on how to return the item(s) to us and issue you with a Returns Authorisation Number.

Items sent back to us without a Returns Authorisation Number cannot be refunded or exchanged.

Please note you are responsible for the payment of all fees associated with Returns (including shipping costs).

Returns notified to us after 30 days of receipt will not be accepted.

Prior to issuing a refund or exchange, we reserve the right to undertake gemmological and metallurgical tests on the returned piece to ensure it has been returned as originally supplied.

Refunds/exchanges will normally be processed within 7 working days from receipt. We will normally refund you using the same payment method that you used to purchase the products.

Your rights under the UK Distance Selling Regulations (2000) and EU Consumer Rights Directive remain unaffected by this guarantee.
DAMAGED OR DEFECTIVE ITEMS
Your order will be packed robustly to withstand normal handling within the mail delivery system.

If the outer packaging of your shipment appears damaged on delivery, please sign for the item with the words “RECEIVED DAMAGED” beneath your signature.

Should you find that the jewellery or jewellery box inside the package has been damaged during shipping, please contact us within 24 hours of delivery and we will be happy to work with you to arrange a replacement.

All Julia Pharo Jewellery pieces are made to the highest fine jewellery standards. However, should any piece develop a fault within a period of 6 months from delivery (other than due to normal wear and tear, accidental damage, neglect or misuse) please contact us and we will be happy to offer a replacement under our standard Returns procedure.

We do ask that damaged or faulty products are returned promptly and we reserve the right to inspect the piece for signs of misuse prior to offering a replacement. Such inspection may include gemmological and metallurgical testing.

Your rights under the UK Sales of Goods Act (1979) remain unaffected.

PRODUCT DESCRIPTIONS, INFORMATION & IMAGES
We have taken reasonable steps to display as accurately as possible the colours, designs and other detailing of our jewellery. However, the actual colours and detailing you see onscreen will depend on the equipment you use to view the products. We cannot guarantee that your monitor will display of colours and detailing that will exactly reflect the colour or detailing of the product upon delivery.

BESPOKE AND CUSTOM COMMISSION ORDERS
Bespoke and Custom Commission Orders refers to bespoke jewellery made to your own specifications and also engraved pieces, customer requested changes to standard items shown in our online store and non-standard ring sizes. Our standard ring sizes are UK sizes J 1/2 to P 1/2  (US sizes 5 to 7).

We would be delighted to work with you to create your dream ring using both traditional fine jewellery techniques and modern CAD design.

Using ethically sourced precious metals and gemstones of the highest quality in all our fine jewellery, we’ll provide fixed quotes and accurate manufacturing timescales for all Bespoke and Custom Commission Orders, ensuring we keep within your budget and deadline.

If you would like to explore the possibility of creating a bespoke ring – the ring of your dreams – please contact us for a no-obligation consultation.

Once a design, budget and timescale for making your Bespoke and Custom Commission Order has been agreed, we require a 50% non-refundable deposit to commence work with the balance payable immediately prior to dispatch.

We’ll also keep you regularly updated on our progress as we make your Bespoke and Custom Commission Order ring.

ETHICAL SOURCING, CONFLICT-FREE DIAMONDS AND HALLMARKING
Julia Pharo is a member of The British Jewellers’ Association (Membership Number 54975) and is committed to their Code of Conduct.

Great care is taken to ensure that all precious metals and gemstones are ethically sourced from reputable suppliers. All diamonds are conflict-free and are sourced from suppliers under the Kimberley Process.

Gemmological Institute of America (GIA) Certificates are supplied with all diamonds 1 carat and above. GIA Certificates can be provided for all other gemstones on request and on payment of an additional fee.

In accordance with the UK Hallmarking Act (1973) all precious metals at or above the minimum legal weight for hallmarking will be assayed and hallmarked at The London Assay Office.

Julia Pharo holds a Makers Hallmark registered at The London Assay Office, Goldsmiths Hall, London.

SELECTING THE CORRECT RING SIZE
Our online store features rings that are available for the advertised price in our standard ring sizes of UK sizes J 1/2 to P 1/2  (US sizes 5 to 7).

All rings can be made in other sizes for an additional fee as Bespoke and Custom Commission Orders, so please do contact us and we would be happy to provide a quote.

FURTHER HELP AND ADVICE
Should you have any questions about either our standard collection or Custom Commission pieces, please do not hesitate to contact us. We would be delighted to assist you.