Requesting A Return or Exchange
Qute simply, we want you to be delighted with every piece of fine, hand crafted jewelley from Julia Pharo.
Once we have accepted your online order, you have a statutory right to cancel your order for any reason and request a full refund, exchange or replacement of your jewellery up to 14 days following delivery.
Please note some jewellery cannot be returned or refunded for any reason and these important exceptions are detailed below.
Jewellery pieces that cannot be returned for refund or exchange include:
(a) Bespoke Commissions of any kind;
(b) Jewellery we have agreed to supply to you in non- standard sizing (a size not offered as a standard option on our website, in our print publications or via other Distance Sales mechanisms);
(c) Personalised Jewellery, for example (but not limited to) those that have personalised engraving or feature specific and additional textures or effects you have personally selected during the ordering process.
When it is not possible to refund or exchange your jewellery, we will always offer to work closely with you to endeavour to ensure the piece is adjusted,where possible, to your complete satisfaction.
Should you wish to return jewellery under the terms of our Returns, Replacement and Refund Policy, please contact us via our website contact form, email or telephone in the first instance and we will provide full information about how to safely and securely return your jewllery to us.