Frequently Asked Questions
How can we help you?
Frequently Asked Questions
How can we help you?
About Julia Pharo Jewellery
We don’t have retail premises but work from a design studio.
Visitors to the studio are welcome by prior arrangement and you can schedule an appointment here.
Whether you wish to have an in-person meeting with Julia or chat with her in our online Virtual Studio, you can schedule your appointment here.
Whether it’s to request a personal consultation with Julia, to ask a question about one her pieces, or simply to say “hello” – whatever your reason for contacting us (big or small) we’re always delighted to hear from you.
Unsolicited commercial communications: Please note that we only work with a very small number of trusted vendors/suppliers and we are unable to reply to unsolicited sales or marketing messages sent to us.
As a bespoke fine jeweller, Julia Pharo knows that her relationship with each client is built entirely upon trust.
This important duty of care extends to how we handle, process and store your personal information, both online and offline.
Our full Privacy Policy, which details how we take care of your personal information, may be found here.
Bespoke commissions from Julia Pharo Jewellery will be accompanied by a Certificate of Authenticity showing a full replacement value for insurance purposes at the date of acquisition.
We regret that Julia Pharo Jewellery are unable to provide valuations or certification for other pieces of fine jewellery you may have in your collection.
For those based in the United Kingdom, we suggest contacting a Member or Fellow of The Institute of Registered Valuers from the list available here.
For those based in the United States, we suggest contacting The National Association of Jewelry Appraisers here.
If you are seeking a valuation for sale of a piece at auction, many auction houses hold open days where they can provide estimates of the sum that may be achieved at auction should the piece be consigned to them.
Please note auction house estimates are not the same as an insurance replacement value for the piece, so do ensure you obtain the correct type of valuation for your specific purpose.
Whilst we are unable to provide jewellery valuations directly, as a service exclusively available to our existing clients (and their close relatives), we work closely with an organisation having extensive experience in providing expert appraisals and lab reports for made jewellery pieces as well as loose gemstones. If you are an existing client of Julia Pharo Jewellery, please contact us for further information.
Each piece of handmade jewellery is already priced to accurately reflect its fair retail market value and therefore we do not hold discounted jewellery sales at any time.
We believe our clients prefer the reassurance of knowing that our jewellery is fairly and accurately priced at all times - and, as such, will never be subject to sales discounting or other types of similar marketing gimmicks.
Designs & Commissions
Yes. Julia would be delighted to discuss the possibility of creating a bespoke commission for you – whether an entirely new piece of fine jewellery or a redesign of jewellery you no longer wear.
You can find out more about commissioning bespoke jewellery from Julia Pharo here and see previous bespoke jewellery commissions in our online gallery here.
Whether you wish to have an in-person meeting with Julia at her studio or design your commission with her in our online Virtual Studio, you can schedule your appointment here.
No. Your initial consultation with Julia is entirely free and without obligation.
Responsible sourcing of conflict free diamonds is at the heart of every piece of diamond jewellery created by Julia Pharo and you can read more about ethical Diaomond sourcing here.
We only purchase diamonds from bona fide suppliers who undertake to source gems mined in regions of the world that are conflict free and where mining is undertaken with care for the environment.
Our suppliers also have a duty to ensure that the gemstones are mined, cut and polished by adults working for fair pay and in adequate working conditions. They also undertake to ensure that the proceeds of the sale of these gemstones are not used to fund conflict or criminal activity.
Julia Pharo insists on solely working with diamond suppliers who adhere to the Kimberly Process Certification Scheme (KPCS) and World Diamond Council System of Warranties which calls on those suppliers to ensure their trading activities maintain strict adherence of universally accepted principles on human and labour rights, anti-corruption and anti-money laundering practices throughout the entire supply chain.
No. Growing up on her grandfather’s diamond mine in South Africa, Julia only uses diamonds from one manufacturer – Mother Nature.
You can read more about responsible, ethically sourced, conflict-free diamonds and gemstones – and the incredible benefits mining brings to artisanal mining communities around the world - here.
Yes. Responsible sourcing of gemstones and precious metals are at the heart of every piece of fine jewellery created by Julia Pharo and you can read more about Ethics and Responsibility here.
We are proud to say that we always strive to work with 100% recycled or responsibly mined precious metals in our jewellery designs.
We only purchase diamonds and other gemstones from bona fide suppliers who undertake to source from mines in regions of the world that are conflict free and where mining is undertaken with care for the environment.
Our suppliers also have a duty to ensure that these materials are mined by adults working for fair pay and in adequate working conditions and that the proceeds of the sale of these materials are not used to fund conflict or criminal activity.
You can learn about how ethically sourced diamonds and gemstones can be a powerful force for good here.
We regret we are unable to clean jewellery for the general public but, as a service exclusively reserved for existing clients (and their close family), we are happy to provide cleaning services for certain jewellery pieces in your collection on request.
For replacement stones and repairs to pieces created by Julia Pharo Jewellery, please contact us here.
We regret we are unable to undertake jewellery repairs for the general public but, as a service exclusively reserved for existing clients (and their close family), we are happy to asses and, if applicable, repair jewellery pieces in your collection on request.
We would be delighted to engrave your commission from Julia Pharo Jewellery.
You can find out more about the engraving work undertaken by Julia Pharo Jewellery here.
We regret we are unable to undertake engraving work on jewellery not created by Julia Pharo Jewellery and do not offer a jewellery engraving service to the general public.
For restringing of pieces created by Julia Pharo Jewellery, please contact us here..
We regret we are unable to restring pearls for the general public but, as a service exclusively reserved for existing clients (and their close family), we are happy to provide restringing and clasp replacement services for certain strung jewellery pieces in your collection on request.
Ring Size Advice
Ring sizes on our website are shown in both UK and US sizing. An international conversion chart and full details of how to accurately measure your ring size can be found here.
We love a surprise - and we’re sure your partner will too!
You can find helpful hints on how to surreptitiously discover your partner’s ring size here. We even offer a complimentary resize for many of our rings (+/- 2 ring sizes)*. Further information may be found here.
*Please note that some rings (such as eternity bands) cannot be resized and will be clearly marked "No Resizing Available" in the ring description found on the relevant product page.
Details of the levered shank fitting offered by Julia Pharo Jewellery can be found here, along with a video showing the operation of the fitting.
This ingenious opening levered shank can be incorporated into many of the rings made by Julia Pharo and, as a service exclusively available for our existing clients, can often be retrospectively fitted onto other rings in your collection - allowing you to wear many of your favourite rings once again.
We regret this shank is not suitable for fitting to all rings but we would be happy to assess the viability of incorporating this levered opening into your ring by contacting us here.
For resizing of rings from Julia Pharo, please contact us.
We regret we are unable to undertake ring resizing for members of the general public but, as a service exclusively reserved for existing clients (and their close family), we are happy to assess and advise on resizing work for rings in your collection.
Yes. Julia would be delighted to discuss the remodelling or redesign of a ring in your collection that you no longer wear.
You can find out more about Bespoke Commissions from Julia Pharo, including ring redesign, here.
Receiving Your Commission
As part of your design consultation, Julia will provide an accurate timeframe required to create your commission.
Timescales for the making of your commission depend on a number of factors including complexity of the work required and Julia's existing client commission workload.
If you require your commission by a specific date, please do inform Julia during your consultation – and we’ll do our utmost to meet your deadline, whenever possible!
Yes. We know that sometimes waiting just isn’t an option – and when an urgent gift (or much needed treat for you) is required, we offer a small but wonderful selection of ready-to-wear fine jewellery that should fit the bill.
Available pieces will vary depending our current jewellery inventory and its but please do contact us for more information.
Bespoke commissions will be supplied with a Certificate of Authenticity showing full details of the piece along with a replacement value for insurance purposes, at the date of issue.
When applicable, certification for specific gemstones incorporated into the piece (such as a GIA Certificate) will also accompany the Certificate of Authenticity.
Yes! Everyone loves receiving a beautifully wrapped gift.
We would be delighted to perfectly gift-wrap your commission with our compliments, prior to dispatch using the finest wrapping paper and luxurious ribbon.
Yes. As an additional service exclusively available to existing clients (and their close family), we offer a number of excellent solutions suitable for the discrete storage and transportation of fine jewellery pieces, many of which can be tailored to your exact requirements.